The Care Information Exchange involves health and social care organisations across North West London.

In 2014, Imperial College Healthcare NHS Trust started looking at how to give its patients and their GPs access to the records that it holds about them.

The team quickly realised that this would be really good for patients, but it could be so much better. What about the information held by other hospitals, mental health and social care? Wouldn’t patients also want to see this information? And wouldn’t they expect their health and care professionals to be able to see it?

Now health and social care organisations across North-West London are working together on the Care Information Exchange with the ambition to give patients access to records that they can share with their health and care professionals to give better care.

Imperial Health Charity

The initial funding for the project was provided by Imperial Health Charity.

The IT system at the heart of the Care Information Exchange is supplied by Patients Know Best. The Care Information Exchange puts individuals in control of who sees their records.

By February 2021, there were over 100,000 registered users of the Care Information Exchange and Patients Know Best was selected to continue providing the service for North West London for another three years.

Integrated care in the NHS
This video produced by the Office of London Clinical Commissioning Groups and Verve Communications explains the benefits of data sharing for patients, clinicians and the NHS.


Click on the button to register for the Care Information Exchange

You can create an NHS login and register for the Care Information Exchange now if you have been treated since 2018 at any of these nine hospitals: Charing Cross, Chelsea and Westminster, Hammersmith, Hillingdon, Mount Vernon, Queen Charlotte’s and Chelsea, St Mary’s, Western Eye and West Middlesex. NHS Login is a national service for you to securely access digital health and care services, including the Care Information Exchange, with one username and password.

You can also use the NHS app to access your Care Information Exchange record if your GP practice is in North West London.