The Care Information Exchange is for anyone living in north-west London who wants to have more information about their own health and care.

The Care Information Exchange is for me, my GP, my family and my hospital

The Care Information Exchange is designed for patients and service users in north-west London and their health and care professionals.

Patients and service users

Click on the button to register for the Care Information Exchange

You can create an NHS login and register for the Care Information Exchange now if you have been treated since 2018 at any of these nine hospitals: Charing Cross, Chelsea and Westminster, Hammersmith, Hillingdon, Mount Vernon, Queen Charlotte’s and Chelsea, St Mary’s, Western Eye and West Middlesex. NHS Login is a national service for you to securely access digital health and care services, including the Care Information Exchange, with one username and password.

There are three steps to register:

1. Get your NHS login 
You will need an email address, a mobile phone number and a way to prove your identity – this can be a passport, a driving licence, or a European identity card. This step takes a little time but you only need to do it once.

2. Create your Care Information Exchange account 
Your account will allow you to view your information on your Care Information Exchange record including appointments, letters, and test results.

3. Link your NHS login to your Care Information Exchange account 
This is the final step. Now you can log in to your Care Information Exchange account using your NHS login username and password whenever you want to. 

Your hospitals or GP practices may invite you to get an account for the Care Information Exchange. Chelsea and Westminster Hospital NHS Foundation Trust is accelerating invitations for patients as part of its response to coronavirus. This will come in the form of a text message or a letter.  You can also request access by email.

Health and care professionals

Clinicians at Imperial College Healthcare NHS Trust can sign up for the Care Information Exchange via the Trust's Cerner electronic patient record system. See your intranet site for more information. 

GPs and other health and care professionals in north-west London can request access by emailing the Care Information Exchange service desk

If you are interested in using the Care Information Exchange you can also complete our contact form.

Viewing your information

If you have an account, you will be able to log in to the Care Information Exchange using your username and password from any computer, tablet or smartphone with internet access.

You and your health and care professionals can enter information into the care information exchange, and data may be entered from the IT systems used in GP practices, hospitals and other health and care organisations.

When you set up your account you will be shown how to control who sees your information. Health and care professionals involved in your care will only see your information if you invite them to share your record. The only exception to this is an emergency or life-threatening situation when a health or care professional may decide they must consult your record. In this case there will be a computer record of who accessed your information and why. 


Registering for the Care Information Exchange
using your email invitation and text

This guide is for you if you have received an email invitation and mobile phone text to register for the Care Information Exchange. Once you complete the registration, you will have secure access to your online digital health record.

Step 1 – check your email and text messages
You should have received an email and a mobile phone text message, and you will need both to register. If you have only received one, contact the Care Information Exchange service desk.

Step 2 – go to the registration pages
Click on the link in the invitation email to go to the registration page. Enter the access code from the mobile phone text, removing any spaces in the code.

Step 3 – choose a password
Complete the registration form, and choose a secure password and a memorable security question and answer. This will allow you to reset your password if you need to.

Step 4 – check for the confirmation email
Accept the ‘user agreement’ and ‘privacy policy’, then click ‘Next’. You will now receive a confirmation email from Patients Know Best. 

Step 5 – log into your record
Click on the link in the conformation email and log in using your email address for your username and the password that you chose. 

That's it! You now have secure access to your online health record.