Who it is for
The Care Information Exchange is for anyone living in north-west London who wants to have more information about their own health and care.
The Care Information Exchange is designed for patients and service users in north-west London and their health and care professionals.
Patients and service users
You can create an NHS login and register for the Care Information Exchange now if you are treated at any of the hospitals in these North West London NHS trusts: Chelsea and Westminster, The Hillingdon Hospitals, Imperial College Healthcare and London North West University Healthcare. NHS Login is a national service for you to securely access digital health and care services, including the Care Information Exchange, with one username and password.
You can also use the NHS app to access your Care Information Exchange record if your GP practice is in North West London.
There are three steps to register:
1. Get your NHS login
You will need an email address, a mobile phone number and a way to prove your identity – this can be a passport, a driving licence, or a European identity card. This step takes a little time but you only need to do it once.
2. Create your Care Information Exchange account
Your account will allow you to view your information on your Care Information Exchange record including appointments, letters, and test results.
3. Link your NHS login to your Care Information Exchange account
This is the final step. Now you can log in to your Care Information Exchange account using your NHS login username and password whenever you want to.
Invitations from hospitals
These hospital trusts are inviting patients to register for the Care Information Exchange:
- Chelsea and Westminster Hospital NHS Foundation Trust
- The Hillingdon Hospitals NHS Foundation Trust
- Imperial College Healthcare NHS Trust
Health and care professionals
Clinicians at Imperial College Healthcare NHS Trust can sign up for the Care Information Exchange via the Trust's Cerner electronic patient record system. See your intranet site for more information.
GPs and other health and care professionals in north-west London can request access by emailing the Care Information Exchange service desk.
If you are interested in using the Care Information Exchange you can also complete our contact form.
Viewing your information
If you have an account, you will be able to log in to the Care Information Exchange using your username and password from any computer, tablet or smartphone with internet access.
You and your health and care professionals can enter information into the care information exchange, and data may be entered from the IT systems used in GP practices, hospitals and other health and care organisations.
When you set up your account you will be shown how to control who sees your information. Health and care professionals involved in your care will only see your information if you invite them to share your record. The only exception to this is an emergency or life-threatening situation when a health or care professional may decide they must consult your record. In this case there will be a computer record of who accessed your information and why.
This guide is for you if you have received an email or mobile phone text invitation to register for the Care Information Exchange. Once you complete the registration, you will have secure access to your online digital health record.
Step 1 – go to the registration pages
Click on the link in the invitation to go to the registration page. Using the long link will automatically fill in the codes for you.
Step 2 – choose a password
Complete the registration form, and choose a secure password and a memorable security question and answer. This will allow you to reset your password if you need to.
Step 3 – check for the confirmation email
Step 4 – log into your record
Click on the link in the confirmation email and log in using your email address for your username and the password that you chose.
That's it! You now have secure access to your online health record.
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